Problem with Trezor

Hello, I believe in the project and I have a significant amount of KMD currency, but I encountered a problem and I do not have access to my funds. I had about 25 sub-addresses, and after I had a problem receiving Kip tokens for voting, I decided to transfer everything to the first address, which is RGGKc8u4o4gzbzGcBVYFHb4dykoatYB8EU. After I transferred them, I used hw-kmd-wallet-electron (0.3.6) to transfer 9 KMD to my other hot wallet. Yesterday, I logged in to check through Komodo Wallet | Non-Custodial Multi-Coin Wallet & DEX, but it showed 0 available. I checked the transactions and saw that 9 KMD were transferred to 2 addresses in the hot wallet (RJjGGRzdrECUcjMfmbK7AnagVM3NFbHFem) and to another one that I did not transfer to (RLQHPWZqfECwdZt6RyHLd13GFCWuWF5MHe). I have the second address as TKL address since the 16th, but that’s exactly where they begin to differ with KMD. Currently, hw-kmd-wallet-electron shows that I have available funds, but when trying to send, it gives an error. Can someone explain to me what happened and have I lost my funds? Thank you.

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hello, what error do you see when trying to send using https://wallet.kmd.io/ ?

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Hello, a window opens (Connect v8 is deprecated. Please ask your DeFi platform/wallet developers (not Trezor) to update to Connect v9. and Loading). The last transaction was executed with hw-kmd-wallet-desktop-win-dev-0.3.6-portable, but before the rewards were credited. I think the issue is the changed reward, which is 0.01%, because I can transfer funds with TKL and it works.I use Windows 11.

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It looks like the app doesn’t support latest trezor features. Can you try Komodo Wallet | Non-Custodial Multi-Coin Wallet & DEX ? Connect Wallet → Connect Hardware Wallet → Trezor

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Yes, it works well there, but this address where the funds are is not being generated, so I can’t move them.

I think the issue is because of 25 sub addresses you had in the original wallet. Did you try generating fresh addresses on Komodo Wallet | Non-Custodial Multi-Coin Wallet & DEX ?

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I think your coins are in RJjGGRzdrECUcjMfmbK7AnagVM3NFbHFem. Do you see this address in the dropdown of the receive tab?

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This address RJjGGRzdrECUcjMfmbK7AnagVM3NFbHFem is a hot wallet and it’s mine, yes, I have no issues with it. When I create a new address from the web platform connected to Trezor, there are already 20 addresses created, but the one with the funds is missing, and in the TKL chain, it’s the 17th. I am thinking of downgrading the Trezor version to a lower one and testing it
https://wallet.kmd.io

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Hello, I managed to transfer my funds, cleared the browser cache, and used Trezor v1.12, after which the balance appeared.

That’s great to hear! Thanks for letting us know.